Refund Policy

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At NXQ.AI, we prioritize your satisfaction and strive to deliver high-quality, reliable digital services and products. This refund policy outlines the conditions under which refunds may be considered and processed.

Digital Product and Service Trials:

• We encourage users to explore demos, trial versions, or preview access before making a purchase decision.
• Trials are provided to ensure product understanding and minimize refund requests.
   

Eligibility for Refund:

Refunds are considered under the following conditions:

• The request is made within 7 calendar days of the original purchase. 
• The product or service was purchased directly from NXQ.AI (not via a third-party platform such as Apple or Google).
• The service or software has not yet been deployed, downloaded, accessed, or customized. 
• A valid reason is provided demonstrating failure to deliver promised functionality, not caused by user environment or configuration.
   

Non-Refundable Items:

• Purchases through Apple App Store or Google Play Store (must follow their respective refund policies).
• Custom software development, consulting, integrations, or deployment services once initiated.
• Any product or license already activated or downloaded.
• Fees related to setup, training, or third-party tools and APIs.
   

Refund Process:

• Submit your refund request in writing to billing@nxq.ai with your full name, order ID, and detailed reason for the refund.
• Approved refunds will be processed back to the original payment method within 7–10 business days.
• For mobile app purchases, refund requests must be initiated through the App Store or Play Store in accordance with their refund procedures.
   

Subscription Cancellations:

• You may cancel subscriptions anytime. Access will remain active through the billing period.
• No partial refunds for unused subscription time unless required by law or policy of the app marketplace.
   

Policy Updates:

NXQ.AI reserves the right to update this policy at any time. The current version will always be available on our website.